Diresco Quartz countertop logo
 
    
        Diresco provides a ten year, material-based, warranty for all Diresco Quartz slabs from the date of 
purchase. Should a manufacturing defect occur during the warranty period, Diresco USA will repair or 
replace the defective Diresco Quartz surface. The defect must pertain to the material itself. Any damage 
to the material caused by a lack of proper maintenance or an error in fabrication will not be considered.
To register your purchase, please provide the information below:

Send the following information to warranty@DirescoUSA.com
  • Name, Address, Email, Phone Number
  • Color of Material, Finish & Application
  • Name of Fabricator & Date of Installation

SPECIFICS:
  • Diresco USA provides a ten (10) year material-based warranty for Diresco Quartz.
  • Although “Honed” and “Anticato” finishes can be used for exterior usage, it is important to note that 
    product used in exterior applications are not covered under the Diresco Warranty.
  • Fabrication instructions specific to engineered quartz is provided to all fabricators with each purchase. 
    This guide will help minimize any potential issues when fabricating. It is the responsibility of the 
    fabricator to obtain a copy of the fabrication guidelines.
  • This warranty does not cover any errors specifically due to fabrication.
  • A Care & Maintenance Guide is provided to all fabricators and consumers on the literature page on our 
    website.
  • Due to possible color variance between dye lots, it is critical that received slabs are checked in natural 
    light prior to fabrication. Once the slab is cut, slabs are no longer eligible for replacement.
  • Thermal shock, chemical abuse, impact damages or defects due to fabrication, misuse or improper 
    fabrication is not covered by this warranty.
  • Diresco’s performance does not extend beyond the details outlined, complications due to structural 
    movement, architectural and engineering design, job site conditions, acts of vandalism or accidents 
    are not covered beyond the tested capabilities.


WARRANTY SPECIFICS:
        Prior to filing a warranty claim, the Care and Maintenance Guide and Fabrication Guide should be 
consulted. A photo of the error along with a brief description needs to be submitted to 
warranty@DirescoUSA.com along with your name and contact information. If you are not currently 
registered, you must submit information regarding the material’s color, finish and application, along with 
the fabricator’s name and date of installation. Please allow three business days for a response, at that 
time we will review and respond with an appropriate solution.

CAUTION:
  • Avoid using abrasive cleaners as they will damage the polished layer and cause dull surface stains.
  • Avoid using abrasive sponges or steel wool. 
  • Avoid using cleaning materials that contain bleach or ammonia, or a material that has a pH value that’s 
    greater than 10.
  • Avoid using any silicone-based products.
  • Avoid contact with marking inks or printing inks although some ink stains can be removed.
  • Avoid direct contact with hot pans. Always use a trivet in order to avoid damaging the quartz surface.
  • Avoid cutting with knives directly on the quartz surface.
  • Avoid sitting or standing directly on the slab as a large amount of extreme tension in one small area 
    can cause cracks.
GUARANTEE:
  • All complaints concerning Diresco Quartz must be made within 14 days of delivery, in writing, to 
    Diresco USA. Each slab must be checked prior to cutting and a photo should be taken immediately of 
    any problems and defects. 
  • All complaints concerning Diresco Quartz must be made within 14 days of delivery, in writing, to 
    Diresco USA. Each slab must be checked prior to cutting and a photo should be taken immediately of 
    any problems and defects. 
THE GUARANTEE IS VOID UNDER THE FOLLOWING CONDITIONS:
  • Swimming pool cladding or any other application in which the slab is exposed to chemical, extreme 
    heat, or flames.
  • Damage caused by placing hot pans directly on the surface.
  • Damage caused by trichlorethane, methyl chloride, paint stripper and cleaning products with a high 
    alkaline or pH value.

IMPORTANT:
  • Diresco Quartz slabs are best stored indoors in a moisture-free environment. Keep slabs away from 
    direct sunlight as UV rays should be avoided, especially with lighter colors. 
  • Always be careful with the quality of the cooling water as recycled water can have a high PH-value, 
    therefore, never allow the cooling water to stay too long on the material surface, remove immediately. 
  • When removing any glue residue, always work very carefully and be sure not to place any ‘glue 
    contaminated’ items on the material’s surface. 
  • The chemical composition of silicone removers, for example acetone, can have a negative effect on 
    the material.
  • Methyl hydrate can be used to remove silicone stains but it is important to apply plenty of clean water. 
  • Never store finished items with the polished face placed directly against any framework. 
  • Any silicon and or alkaline substances that is in contact with the polished face over a long period of 
    time can potentially damage the surface. 
  •  Always use a clean protective layer on any finished surface. 

STAINS & DAMAGES:
  • We recommend the use of a stain protector on both “Honed” and “Anticato” finished surfaces. 
  • The untreated surface must be cleaned well and completely dry. 
  • A manual on how to apply the protector is in the attached Diresco Maintenance Regulations. 
  • In most cases stains are formed in a greasy layer on top of the stone, instead of within the surface. 
    Such a layer can develop by using differing soaps and or detergents whose chemical make-up is 
    designed to leave a surface film when cleaning. 
  • A neutral cleaner with clear water, in most cases, is sufficient to maintain a clean worktop. More 
    persistent stains can be removed with neutral kitchen cleaning cream and a soft sponge. 
  • Spilled drinks or food should be cleaned off as quickly as possible to prevent solutions like coffee and 
    tea, with an aggressive nature, leaving any lasting marks.
  • Most chemical residues can be removed with, for example a wet light duty Scotch-Brite sponge (the 
    white grade) and a non-abrasive cleaner like glass & surface cleaner.

Note:
        The information noted above is intended solely as a guide. It must not be considered as a guarantee and 
serves as an aid and reference for processing and maintaining Diresco Quartz.